Reference

Know Your Rights Before You Play

Our legal terms set out how your account works, what data we collect, and where fmlottery operates under state law — because access depends on local law and eligible states, not a blanket federal authorization.

State-by-state eligibilityAccount terms apply at registrationPayPal, Venmo, Play+ covered under payment termsData retention policy in forceContact us to exercise your rights
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fmlottery Know Your Rights Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect the account and payment data needed to run a real-money platform — identity verification details, transaction history, and device identifiers. That data is held securely, not sold to third parties, and retained only as long as required by applicable law or our internal audit obligations. Here is what that looks like in practice.

Identity Verification

We verify your identity at account opening using government-issued ID. This step is required before any withdrawal is processed, including PayPal and Venmo payouts.

Cookie Policy

We use session and analytics cookies to keep your account secure and measure lobby usage. You can manage non-essential cookie preferences from your account settings page.

Data Retention

Transaction records and identity documents are retained for the period required by state law. After that window closes, data is deleted or anonymized per our internal schedule.

Request Your Data

You can request a copy of the personal data we hold on your account at any time. Submit the request through the Help Center or by emailing our policy inbox directly.

POLICY CONTACT PATHS

Reach Us About Legal or Account Issues

If you have a question about how our terms apply to your account, a data request, or a dispute related to a PayPal, Venmo, or Play+ transaction, our support team can route you to the right policy contact. Reach out through the channels below before escalating to your payment provider — most account-level issues are resolved at first contact.

Live Chat Open the chat widget in your account dashboard for real-time help on terms questions, account flags, and payment disputes tied to your wallet.
Email Support Send detailed legal or privacy requests to our policy inbox. We aim to respond within the timeframe required by applicable state law.
Account Help Center Log in and visit the Help section for step-by-step instructions on data requests, account closure, and payment-term queries specific to your state.

Answers to Common Policy and Rights Questions

State eligibility, data rights, account rules, and payment disputes come up often. We have answered the questions we hear most from players in Newark and across eligible US states below — straight answers, no runaround.

Access depends on your state's law. We only accept accounts from states where online real-money casino and sports betting is permitted. Confirm your state's status before opening an account.

If your state restricts online gaming after you open an account, we will notify you and freeze new deposits. Your remaining balance is returned via your original payment method — PayPal, Venmo, or Play+.

Log in, go to the Help Center, and submit a data access request. You can also email our policy inbox. We respond within the timeframe your state requires, typically 30-45 days.

Yes. Submit a deletion request through the Help Center. We will remove data not required for legal, audit, or fraud-prevention purposes, and confirm completion in writing.

Winnings from real-money play are reportable income under IRS rules. We do not withhold taxes on your behalf. Consult a tax professional about your individual filing obligations.

Contact our live chat or email support first. Most transaction disputes are resolved at account level. Filing a chargeback with PayPal or Venmo before contacting us may trigger a temporary account review.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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